Let me tell you why this company should have "10" stars. First you need to know we had attempted to get our forced air heating fixed by another company from Templeton (posted a review on their sight). After waiting several days for the other company to return after their initial visit (said they needed to order a part). After many cold days without even a call back we called "Air Rite" in Atascadero. We spoke with Rick (the owner of the company) and explained our dilemma and frustration with our attempt to get it fixed. He understood and said a technician would be to our home by 2pm. At 1:30pm Mike called and was there minutes later. He was able to remove the faulty part and headed back to the shop to get a replacement. He came back and let us know that the part was different than what they had in stock and would order one ASAP. We figured we had another couple of cold days to weather. Then later that afternoon Rick called and said he had driven to Templeton to obtain the part and that Mike was on his way to install it. Mike showed up and finished the job. He also discovered a gas leak at the heating unit and that could have been a hazard. These guys were friendly, efficient, knowledgeable and actually care about their customers. I would not hesitate to use them again or refer them to anyone who wants the great customer service. Thank you Air Rite for making things right!

Mr. L.,